RETURN POLICY

All purchases are considered final. We do not offer returns or exchanges.

Before making a purchase, we encourage our customers to carefully review the product descriptions and images. Please do not hesitate to reach out to our customer service team at support@primepureglobal.com if you need further information about any product.

Exceptions — Damaged, Defective, or Incorrect Items

We will accept returns or exchanges within 30 days of delivery for items that meet one of the following criteria:

• Arrived damaged

• Are defective

• Were shipped incorrectly (e.g., wrong item or quantity)

To initiate a return, please contact us at support@primepureglobal.com with your order number, a description of the issue, and photos of the product and packaging.

Why We Limit Returns

Our strict return policy helps us keep prices competitive and ensures that all customers receive brand-new, unused products.

Many of our items—such as air-compressed cannons—are single-use products. Once opened or activated, they cannot be resold or verified as unused. For safety, and quality control reasons, we cannot accept returns on these items. Allowing returns on potentially used products could pose risks and diminish the experience for other customers.

We appreciate your understanding and cooperation in helping us maintain high product standards for all.